Our Return Policy
Within 30 days of receipt of your shipment, you may return:
Any Innohearth product in its original condition and packaging. We will issue a full refund for the price of any item you return that meets these conditions. Returned goods should be shipped prepaid to Innohearth. We can only refund shipping costs if the return is a result of our error.
Reason for Return
- Incorrect item received
- Arrived damaged/defective
- Item did not work
- Other (please describe)
Contact our Consumer Care department at 1(775) 241-2609 or e-mail us prior to return. You will be given a Return Merchandise Authorization (RMA) number, which must accompany the item(s) being returned. All product being returned to our warehouse must be authorized and reference an RMA# on the return packing list. We reserve the right to refuse any return that has not been authorized. The customer is responsible for return shipping. UPS or U.S. Post Office Insured Mail is advisable. Please allow 2 weeks after delivery of your return for refunds or exchanges to be processed.