Model ELG24 & ELG20 Electric Log Sets



Following these basic safety precautions reduces the risk of fire, property damage, electric shock, and personal injury.

Read this user's guide thoroughly before using this unit.

Please keep this owner's manual for future reference

Each of the ELG24 and ELG20 packages contain one base assembly; two light bulbs; one flame package containing one flame assembly and three sets of flame strips (each set of flame strips is composed of one transparent strip and one opaque strip); one log package containing one front log, one rear log, and three top logs; and this manual.


Electric Log Sets

The unit is approved for installation in any firebox opening that meets the following minimum dimensions: Front Width - 29" (26" for ELG20), Rear Width - 20" (17" for ELG20), Depth - 10 3/4", Height - 15 1/2". Fireboxes with straight sides must be a minimum of 24" wide (21" for ELG20). (See Figure 1).

Please note that there are no combustion or heat restrictions on this unit. It can be installed in structures approved for wood or gas fires, such as masonry fireplaces and wood stoves. It can also be installed in structures not approved for wood or gas fires, such as wood or drywall alcoves. The unit should rest on a flat, solid surface.

This unit does NOT require venting. It can be installed in vent-free fireboxes, as well as traditional direct vent fireboxes.

This unit comes completely wired. It requires only to be plugged into a 15 Amp, 120 Volt circuit. it is best if the outlet is located so it can be reached with the 8 ft. power cord. However, an extension cord may be used, provided it is rated at not less than 200 watts.


  1. Remove all components from the shipping carton, and remove all packaging materials.
  2. Place the base assembly in the firebox, centering it from left to right. The base assembly may be pushed back into the firebox until it contacts the rear wall of the firebox, or it may be left farther forward, if desired. To prevent movement, the base assembly may be fixed in place by screwing down through the two holes in its base (see Fig. 2). This is not required, however.
  3. Uncoil the power cord, but do NOT plug in the cord at this time. Establish the path to the outlet. The cord should run as close to the wall as possible and be out of the way of traffic.
  4. Install the light bulbs into the light sockets. Hold the sockets while installing the bulbs to prevent twisting.
  5. Remove the logs from their packaging. Install the front and rear logs (see Fig.3). The rear log should be centered left to right on the base assembly and pushed back until it contacts the lip on the back edge of the base assembly – the charred hollow area of the rear log faces forward. The front log sets over the light sockets and rests on the grate – the cut out of the front log covers the cut of the front log covers the light bulbs.
  6. CAREFULLY open the flame package and remove the flame strip. Inspect the flame strip to see that the flames are centered left to right on the flame bar, with their bottom edges aligned with the bottom edge of the flame bar. The magnetic strip should be centered left to right on the flame bar and should hold the flames securely in place. If the magnetic strip or flames have shifted during shipping, restore them to the proper placement by removing the magnetic strip and gently moving the flame strips to their proper placement and finally placing the magnetic strip back in place.
  7. Position the flame strip over the blower outlet of the base assembly, with the magnetic strip facing forward. The flame bar fits in the slots at either end of the blower opening, and is centered between the two screw heads (see Fig. 2).
  8. Place the top logs in the positions shown (see Fig.3). Top log position is not critical. Top logs can be placed in a position that is pleasing to your eye. Take care not to trap flames under logs.
  9. Plug in the unit and turn it on (see OPERATION below). The ember bed should light up and the flames should stand up and flutter. If there are problems, see TROUBLESHOOTING below.


The placement of the front log can affect the lighting and look of the log set. By rotating the front log away from the flames, more light shines on the flames, making them brighter. If the log is rotated too far toward the flames, it can reduce the light and the flames may appear dull. Experiment with the position of the front log to find the best position for your fireplace.


The ON/OFF switch is located on the front left of the unit. All functions of the unit are activated through this switch.


Changing light bulbs:

  1. Unplug the unit.
  2. Remove all top logs and the front log.
  3. Unscrew the light bulb, holding the socket to prevent bending.
  4. Replace the old bulb with a T 6 ½ intermediate base 25 watt light bulb.
  5. Replace the logs.
  6. Plug in the unit.

NOTE: If the unit has been run, allow the light bulbs to cool at least 5 minutes before touching them.

Changing the flame strips:

  1. Unplug the unit.
  2. Remove the top logs.
  3. Remove the old flame strips.
  4. Open the new flame package and check the position of the flames and magnetic strip (see INSTALLATION, step 6).
  5. Install the new flame strips (see INSTALLATION, step 7).
  6. Replace all top logs.
  7. Plug in the unit.


  1. Unplug the unit.
  2. Keep the blower inlet and outlet free from dust and debris.
  3. The logs and the ember bed can be dusted or washed gently with a mild cleaning solution, but allow them to dry thoroughly before operating the unit.
  4. The flames may be dusted very lightly, but take care not to damage them.


Following is a list of components that are available as replacements parts. All can be installed by the consumer. Contact your local dealer or Innohearth for replacement parts. Please note that the light bulbs are commonly available at a variety of retail outlets (purchase Feit 25T61/2/IF or equivalent – it is recommended that you use 25 watt bulbs. WARNING: Do not exceed 40 watts per bulbs).

P/N Component
10904 Flame Replacement Package
10903 Flame Package (includes mag strip)
110389 Front Log (ELG24)
110402 Front Log (ELG20)
110390 Rear Log (ELG24)
110403 Rear Log (ELG20)
110391 Top Log – Left
110392 Top Log – Center
110393 Top Log – Right
300366 5 Log set (ELG24)
300371 5 Log set (ELG20)
110368 25 watt light bulb
110382 Ember Bed
110366 Lower Orange Lens
110367 Upper Orange Lens


The unit is turned on, but the blower and the ember bed are not running:

  1. Check to see that the unit is plugged in and switched on.
  2. Check the circuit breakers or fuses to see that the electric outlet is active.
  3. Call your local dealer or Innohearth.

The blower runs, but the ember bed is not lit or is only half lit:

  1. Check to see that the light bulbs are properly installed and have not burned out or become loose.
  2. Turn the unit off and check to see that the base of the light bulb is not tarnished – if it is, gently clean it with a small file or a pencil eraser.
  3. Call your local dealer or Innohearth.

The ember bed lights up, but none of the flames stand up:

  1. Check to see if the blower is working.
  2. Check to see that the flame strip is installed properly.
  3. Check to see that the flames are not trapped under a log.
  4. Check to see that the flames are not damaged.
  5. With the unit UNPLUGGED, check to see that no foreign object is blocking the blower and that the blower is clean.
  6. Call your local dealer or Innohearth.

When the unit is turned off, one of the flames falls over the front log and remains visible:

  1. 1. Turn the unit on briefly and turn it off again.

The blower makes excessive noise:

  1. With the unit UNPLUGGED, check to see that no foreign objects are in the blower and that the blower is clean.
  2. Call your local dealer or Innohearth.


Innohearth warrants this log set to be free from defects in materials and workmanship for one (1) year, with the following exceptions:

  1. Flame strips are warranted for only 3 months.
  2. Light bulbs are not covered by this warranty.
  3. Damage caused by exceeding the 25 watt limit bulbs is not covered by this warranty.

The warranty period commences from the date of purchase and applies only to the original owner/retail purchaser. This warranty is contingent on the product being properly installed, operated and maintained in accordance with all applicable instructions, standards and codes. Proof of purchase must be provided to make a claim under this warranty.

This warranty covers the cost of replacement part(s) listed above (except light bulbs) required to restore the log set to proper operating condition. Warranty parts must be obtained through authorized dealers of this products and/or Innohearth, who will provide original factory replacement parts. Failure to use original factory replacement parts voids this warranty. This log set must be installed in accordance with all local and applicable codes and factory instructions. Local codes take precedence in case there is a difference between the instructions and local codes.

This warranty does not apply to parts that are not in original condition due to normal wear and tear, or parts that fail due to lack of maintenance, or that get damaged as result of misuse, accidents, improper installation or natural disasters. Travel, diagnostic costs, labor (when applicable), transportation, and all other costs are the responsibility of the owner.

To the full extent allowed by the law of the jurisdiction that governs the sale of this product, this limited express warranty excludes any and all other expressed warranties, and limits the duration of any and all implied warranties, including warranties of merchantability and fitness for a particular purpose, to one year on all components from the date of first purchase. Innohearth's liability is hereby limited to the purchase price of the product and Innohearth shall not be liable for any other damages whatsoever including indirect, incidental or consequential damages. We make no other warranties expressed or implied.

We reserve the right to modify the product specifications and the warranty conditions at any time without notice. The warranty gives you specific legal rights and you may also have other rights that vary from state to state.

Warranty Information

© 2018. Innohearth Hearth Products.
Innohearth Hearth Products. Made in U.S.A.
Made in the U.S.A.
Carson City, NV